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Being upset without listening?

Sometimes you meet people that don’t listen to the things you say, but they get upset about the things they think you said.

I know that can happen when there is a language barrier. So people have to communicate in languages they don’t fully understand. Or the topic might be totally boring and therefore somebody does not listen.

But I do not understand why shit like this is happening when people talk about at topic that is relevant to everybody in the discussion AND everybody speaks the same language. We need to start paying attention to the things others are saying in order to understand what they mean.

book recommendation: Sketchnote Handbook

Recently I picked up my Sketchnote Handbook again. The book from Mike Rohde is a guide to visual notetaking. I have a notebook on me most of the time, but usually I struggle with catching all relevant data. The Sketchnote Handbook suggests an approach that focuses on core content and binary coding with words and images.

The Sketchnote Handbook. Mike Rohde. Peachpit Press.
ISBN 978-321-85789-7